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Frequently Asked Questions1. General Questions
2. Rent Payment
3. Maintenance
4. Security Deposits
5. Move-Out
6. Home Ownership
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General Questions
Q - Where are you located?
A - Our corporate headquarters is located at 700 Seacoast Drive, Suite
103, Imperial
Beach, CA 91932 Click here for more
information
Q - What hours are the hours of operation?
A - Our office is open from 8:30am - 5pm
Q - I found a property that I would like to look at, how do I go view it?
A - Give our office a call! Our phone number is 619-423-7500 |
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Rent Payment
Q - I did some repairs around my house, can I take that amount off of my rent?
A - Absolutely not. Without prior approval, the amount of rent due is
your contracted amount. There are some situations where rent deductions are
allowed, but only if they have been pre-approved by management.
Q - Do you accept payment by credit card?
A - Not at this time. Payments are currently accepted by check, cashier's
check, money order, or online by e-check. Visit the Resident Portal for more
information.
Q - I forgot my password! Help!
A - Click here to visit the "Forgot your Password" link from the Resident
Portal. |
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Maintenance
Q - I am having a plumbing problem! What do I do?
A - Call our office immediately! The phone number is 619-423-7500. We
will make sure that it gets fixed! Please fill out a
maintenance request
form to alert us of any problems.
Q - I need some work done, what do I do?
A - Simple! Just fill out our
maintenance request form. We will take it from there and contact you shortly regarding our solution to fix your
maintenance request.
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Security Deposits
Q - I want to receive my full security deposit refund after I move out. What
can I do to insure that I receive as much as possible?
A - Keep in mind that your security deposit will be used to restore your
rental to a rentable condition. Remember how clean it was? Remember how nice
it looked when you moved into it? After anyone moves out, we have all carpets professionally
cleaned. The apartment is also professionally cleaned. If you
choose to have your own company do this cleaning, please provide us with
receipts. This will prevent the cost from coming out of your security
deposit. You are entitled to a walk-through before you move out, so we can point out what will be charged to
your security deposit. Please call your local office to schedule a walk-through appointment.
Q - When can I expect to receive my security deposit refund?
A - Please be patient and keep in mind that we have work to complete in
your rental upon move-out. This work takes
time to complete and we often have to wait to receive bills from our
vendors. To expedite the process, make sure that our office has your
current forwarding address. Your refund check will be mailed
in accordance with state laws.
Q - I have more questions about the security deposit!
A - If you would like to learn more about the security deposit refund
process, please visit the
California Department of Consumer Affairs publication titled California Tenants - A
Guide to Residential Tenants' and Landlords' Rights and Responsibilities.
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Move-Out
Q - I am thinking about moving out. What things should I consider?
A - There are several things to consider before you move out. One of the
first is that you must notify our office
no sooner than 45 days, and no later than 30 days prior to move out. Further
information can be found in your rental agreement. |
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Home Ownership
Q - I'm looking to make the transition between renting and owning. Do you
provide assistance with home ownership?
A - Congratulations! We have several options for you and would be more
than happy to walk you through your
options!
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